Return & Refund Policy

Summary#

1. Free trial#

Each new menu includes a free 7-day trial. To start it you choose a plan and billing period and add a payment method. Nothing is charged during the trial, and you can see how many days are left in your dashboard.

To avoid being charged, cancel before the trial ends — from your dashboard or by emailing Keezplatform@gmail.com. If you cancel during the trial, nothing is charged.

2. Automatic payment after the trial#

When the 7-day trial ends, the price of the plan you chose is charged automatically to your payment method — monthly or yearly, depending on what you selected. After that, your subscription renews automatically at the start of every new billing period until you cancel.

3. No refunds#

All payments are final and non-refundable. This includes:

• the first payment taken automatically when a free trial ends;
• monthly and yearly renewals;
• unused time after you cancel, downgrade, delete a menu or close your account;
• menus you did not use, or used only partly.

Because every menu comes with a free trial, you can try the service fully before any payment is taken.

4. Cancelling#

• You can cancel at any time from your dashboard or by emailing Keezplatform@gmail.com.
• Cancelling stops all future payments. Your plan stays active until the end of the period you have already paid for, and is not refunded.
• When the paid period ends, the menu's paid features stop and the menu may be paused or unpublished.

5. Changing plans#

• Upgrading (for example Starter to Pro) applies straight away. The difference for the rest of the current period may be charged at the time of the upgrade.
• Downgrading applies from your next billing date. No refund or credit is given for the current period.
• If a menu has more items or categories than the new plan allows, nothing is deleted. You will need to reduce them before you can add more.

6. Billing mistakes#

If you were charged twice for the same period, or charged after you had cancelled in time, because of an error on our side, contact us and we will return the incorrect charge in full. This is a correction of a billing error, not a refund.

7. Payment disputes#

If you think a charge is wrong, please email Keezplatform@gmail.com first — we reply within 2 business days. Opening a chargeback or payment dispute without contacting us may lead to the account being suspended while the dispute is reviewed.

8. Digital service#

SmartMenu is a digital subscription service. There is no physical product to return or exchange.

9. Your statutory rights#

This policy applies to the fullest extent permitted by law. Nothing in it removes rights you have under consumer-protection laws of your country that cannot be excluded.

10. Contact#

Smartmenu
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Email: Keezplatform@gmail.com