1. About these terms
These Terms & Conditions ("Terms") govern your use of SmartMenu, the digital menu service available at smartmenubeta.vercel.app and operated by Smartmenu ("we", "us", "our"). By creating an account, starting a free trial or using the service, you agree to these Terms. If you are using SmartMenu on behalf of a restaurant or business, you confirm that you are authorised to accept these Terms for it.
If you do not agree, please do not use the service.
2. The service
SmartMenu lets restaurants, cafés, hotels and other food businesses create digital menus and share them with guests through a web link and QR codes. Features include a menu builder, design templates, photo uploads, QR codes and printable table cards, specials and happy-hour pricing, allergen and diet labels, and basic usage statistics.
Guests can view published menus without an account. Guests do not order or pay through SmartMenu; any order, payment or service happens directly between the guest and the restaurant.
We may improve, change or remove features over time. If a change materially reduces the service you pay for, we will tell you in advance where reasonably possible.
3. Accounts
- You must be at least 18 years old and able to enter a binding contract.
- Give accurate information and keep it up to date.
- Keep your password secure. You are responsible for activity under your account.
- Tell us immediately at Keezplatform@gmail.com if you think your account has been accessed without permission.
You can invite team members to help manage a menu. You are responsible for the people you give access to and for what they do.
4. Menus, plans, free trial and payment
One plan = one menu. Each menu you create is its own restaurant page with its own link, QR codes and subscription. Plans (for example Starter and Pro) change what a menu can do, such as the number of items, categories and templates. Current prices and limits are shown on our pricing page.
Free trial. Each new menu starts with a free 7-day trial. To start a trial you choose a plan and billing period (monthly or yearly) and add a valid payment method. Nothing is charged during the trial. You can see how many trial days are left in your dashboard.
Automatic payment after the trial. Unless you cancel before the trial ends, your payment method is charged automatically when the 7-day trial ends, for the plan and billing period you chose. By starting a trial you authorise this charge and the renewals described below. We may limit free trials to one per restaurant or customer to prevent abuse.
Automatic renewal. Subscriptions are billed in advance and renew automatically at the end of each billing period (monthly or yearly) at the then-current price, until you cancel. Yearly plans are discounted compared with paying monthly. Prices are in US dollars unless shown otherwise, and taxes may be added where required by law.
Cancelling. You can cancel at any time from your dashboard or by emailing Keezplatform@gmail.com. Cancelling during the trial means you will not be charged. Cancelling after a payment stops the next renewal; your plan stays active until the end of the period you have already paid for.
No refunds. All payments are final and non-refundable, as explained in our Return & Refund Policy.
Failed payments. If a payment fails, we may retry it and ask you to update your payment method. If it is still unpaid, we may limit, pause or unpublish the menu until payment is made.
Price changes. We may change our prices. Changes apply from your next renewal, and we will give you at least 30 days' notice by email before a price increase affects you.
5. Your content
You keep ownership of everything you add to SmartMenu — menu text, prices, photos, logos and other material ("Your Content"). You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display and adapt Your Content only as needed to run, show and improve the service for you (for example resizing photos or showing your menu to guests).
You are responsible for Your Content and confirm that:
- you own it or have permission to use it, including photos and logos;
- prices, descriptions, allergen and diet information are accurate and kept up to date;
- it does not break any law or anyone else's rights.
Allergen and dietary information is provided by each restaurant. SmartMenu does not check it and is not responsible for its accuracy. Restaurants must comply with the food-information rules that apply to them.
6. Acceptable use
You must not:
- use the service for anything illegal, misleading or harmful;
- upload content that is unlawful, hateful, sexually explicit, violent, or that infringes intellectual property or privacy rights;
- upload malware, or try to break, overload, reverse-engineer or get unauthorised access to the service or other accounts;
- use the service to send spam or to collect other people's personal data without permission;
- resell or sublicense the service without our written permission.
We may remove content or suspend a menu or account that breaks these Terms. Where reasonable, we will tell you first and give you a chance to fix the problem.
7. Availability and support
We work to keep SmartMenu available and secure, but we cannot promise the service will always be uninterrupted or error-free. Planned maintenance will be kept short and scheduled at quiet times where possible. Keep your own copy of important menu information. Support is available by email at Keezplatform@gmail.com.
8. Third-party services
We use trusted providers to run the service — for example hosting, databases, file storage, email delivery and payment processing. Links in menus (for example maps or social media) lead to websites we do not control, and their own terms apply.
9. Our intellectual property
The SmartMenu software, design, templates, logos and brand belong to us or our licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the service while your account is active. Feedback you send us may be used to improve the service without obligation to you.
10. Ending your use
You can stop using the service and delete a menu or your account at any time from the dashboard. We may suspend or end your access if you seriously or repeatedly break these Terms, if we are required to by law, or if payment is overdue after reminders.
When a menu is deleted, its link and QR codes stop working. We delete or anonymise the related data as described in our Privacy Policy.
11. Disclaimers
The service is provided "as is" and "as available". To the extent allowed by law, we exclude all warranties that are not expressly stated in these Terms, including fitness for a particular purpose. Nothing in these Terms limits rights you have under consumer-protection laws that cannot be excluded.
12. Limitation of liability
To the extent allowed by law:
- we are not liable for indirect or consequential losses, such as lost profits, lost revenue, lost data or damage to reputation;
- our total liability for all claims relating to the service in any 12-month period is limited to the amount you paid us in that period.
Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited.
13. Indemnity
You agree to compensate us for reasonable losses and costs caused by claims from third parties that arise from Your Content or from your breach of these Terms.
14. Changes to these terms
We may update these Terms from time to time. The date at the top of this page shows when they last changed. If a change is significant, we will notify you by email or in your dashboard before it takes effect. If you keep using the service after that date, the updated Terms apply.
15. Governing law
These Terms are governed by the laws of qatar. Disputes will be handled by the courts of qatar, unless the law of the country where you live as a consumer gives you the right to bring a claim there.
16. Contact
Smartmenu
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Email: Keezplatform@gmail.com
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